Business Plan Outline for Japan Patient Safety Foundation for Organizational Culture and Learning System 

Short-Term Business Plan

Healthcare provider learning assistance for patient safety

We will provide an inexpensive online educational program addressing patient safety, mainly for healthcare students, healthcare workers and healthcare educators. We have already launched preliminary online learning sites, “Patient Safety Class for Healthcare Students” based on WHO Patient Safety Curriculum Guide and “Learning Supporter Education for Creating Patient Safety Organization” based on ibstpi (The International Board of Standards for Training, Performance and Instruction) instructor competencies. These online learning sites are designed with Chatwork ( Users can set up an account with Chatwork and use these learning support at 500 Yen per month (sales tax included). Sessions on various topics such as “Application of IT for Patient Safety” and “Debriefing Technique for Patient Safety” are to come in the future.

Providing Patient Safety Information

Educational videos covering topics such as creating a patient safety organization, tips to improve patient safety, and education training will be provided. Each video will be about 15-45 min long and will come with a Learning Management System (LMS) to promote and assess learning with a quiz based on the video contents. 9,800 Yen monthly for individual (sales tax included), *** Yen (price TBD) yearly for corporate use. Videos will be viewable on our website. These will assist education and training in your healthcare education facilities and organizations, serving as a guide to the design of a curriculum for Patient Safety and Healthcare Risk Management Courses.

Annual Meeting

We will host annual lectures and symposiums to give updates on advancements and future plans in the field of patient safety. The contents will be available as online educational materials to promote patient safety activities.

Mid-Term Business Plan

Development of Patient Safety Index

We are going to develop a Patient Safety Index (PSI) as the basis for promoting patient safety among healthcare facilities. PSI is calculated by collecting and analyzing data acquired in the medical field. Several countries have already developed such indices and we plan to modify and adopt these to fit the Japanese medical system with help from the experts in this area. Once PSI comes in use, we can monitor its trend to propose a patient safety improvement plan and support its utilization tailored to each healthcare facility.

Development of Patient Safety Healthcare Provider Competency

Competency is a description of how a person can contribute to valued outcomes for the group or the society. It specifically describes a person’s knowledge, skills and attitude as a high-performer in a organization. OECD has released the definition of key competencies as the foundation of an individual in the organization. The list of these competencies for a Patient-Safe Healthcare Provider will include the ability to:

  • Understand
  • Perform
  • Make the correct choice.

Based on each healthcare provider’s patient safety literacy, the application of the idea of competencies will make it easier to:

  • Assess
  • Provide education and training
  • Employ and arrange human resources.

JPSOCLS will develop and publish the basis of Patient Safety Healthcare Provider Competencies describing the personnel who provide quality patient safety practice in a healthcare organization. Furthermore, we can support your development of patient safety by creating your own facility’s “Patient Safety Healthcare Provider Competencies” tailored to the specifics of your practice.

Promotion of Patient Safety Study

Development of a new academic field called Patient Safety Science will become important in order to support the evolution of various patient safety issues such as PSI and Patient Safety Healthcare Provider Competencies. JPSOCLS will function as the research institute of patient safety science. We will establish a patient safety science ethical committee, support and educate global researchers, promote the advancement of patient safety science, and create the basis for the practice of patient-safe healthcare.

Long-term Business Plan

Educating Patient Safety Healthcare Provider


Currently healthcare providers are selected by written entrance exams and written board exams. It is unknown if the scores of these tests correlate with the ability to provide patient-safe practice. On the other hand, industries that make safety a top priority, such as the aviation industry, have successfully improved their workers’ practices by developing and applying the concept of Non-Technical Skills (NTS) using the plane crash root cause analysis system beginning in the 1970’s. NTS generally consists of Cognitive Skills (situation awareness, decision making, etc.), Social Skills (communication, teamwork, leadership, etc.) and Management Skills (stress management, fatigue management, etc.). NTS training for aviation workers is standard in the industry and NTS is even part of the credentialing process in the nuclear power industry. Current healthcare provider selection criteria do not include the evaluation of NTS. Our proposal is to set up a novel selection system to produce Patient Safety Healthcare Providers by recognizing high NTS-score examinees in junior high school and high school students and assisting them to obtain recommendations or pass board examinations.



Global Contribution to Patient Safety System


The mechanism of promoting patient safety mentioned above will be distributed throughout the world, also in English and Chinese languages. System resources developed by JPSOCLS regarding patient safety organization start-ups and human resource education will continue to evolve and be applied in other countries to further contribute to global patient safety.



Providing IT System Satisfying Both Patient Safety and Work Efficiency


It is a common belief that attempts to improve patient safety systems will inevitably compromise work and operational efficiency due to their huge resource requirements. We will be able to establish a new paradigm in patient safety and contribute to the development of healthcare policy by following these three steps:

  • Sort the medical information based on whether it is related to patient safety or not. 
  • Avoid information flooding to cue effective action by storing only the necessary and flagging only the critical.
  • Monitor the integrity of the information in real time.